FREQUENTLY ASKED QUESTIONS
This FAQ page covers
the bulk of the questions we get asked about
Asset Manage. We check this FAQ regularly to make
sure that our answers are as up to date as possible,
and we add new questions and answers as soon as they
become "frequent".
However, if you have a question that doesn't appear
on this FAQ page,
email , and we will get
back to you ASAP.
Q. What Technical Support is included?
A. 90 Days of free program updates as well
as phone, email and on-line chat support is included
in the purchase price. Extended support is
available for 1 Year (20% of the purchase price) and
2 years (40% of the purchase price). The extended
support can be purchase along with the software or
at any time afterwards.
Q. What kind of Barcode scanners does
AssetManage support?
A. AssetManage will work with virtually any
barcode scanner. You simply click in the Barcode
edit box for an asset and then scan the barcode.
For barcode scanners which store data internally,
you should export the collected data from the
barcode scanner to a text of CSV file, then import
it into AssetManage.
Q. What kind of Barcode scanners do you
recommend for use with AssetManage?
A. We recommend the barcode scanners from
Metrologic (www.metrologic.com). For a PDA-type
barcode scanner, we would recommend the Symbol MC
50.
Q. Can AssetManage print barcode tags or
labels?
A. Yes it can. AssetManage can print
asset tags in virtually all of the popular barcode
formats. The barcode labels can be printed on a
regular laser printer using labels from Avery®
or other label companies.
You can also
print labels on any dedicated label printer, simply
enter the label measurements.
Q. Is there a limit to the number of Assets
that can be entered.
A. No, there is no limit on the number of
assets that can be entered.
Q. Do you sell Barcode Scanners or Barcode
Printers along with your software?
A. No, we currently sell the software
only.
Q. Is AssetManage sold on a subscription
basis? Or is it a permanent license?
A. Your purchase is a permanent license,
with no required renewal fees. You will be able to
upgrade for free for the first 90 days. after that
upgrading to a major new version will cost
approxiametely 50% of the original purchase price
per user. You will never be required to upgrade, and
can continue using your current version for as long
as you wish.
Q. How does AssetManage licensing work? Do I
need to purchase a license for every potential user?
A. AssetManage licensing is based on the
number of users that will be using the software at
the same time. For example, if you purchase a 5 user
license, you could install and run the software on
10 user's machines, but the program would only allow
up to 5 users to run the program simultaneously. If
a 6th user tries to start the program, they will
receive a "Too many users" error.
Q. What is the difference between the
Enterprise and the Standard version?
A: The Standard version uses a Microsoft
Access 2000 data file to store data. The Enterprise
version uses ODBC to connect to a back-end database
such as SQL Server, MySQL, etc.. That is the only
difference between the products.
To use the AssetManage Enterprise Trial version you
must have a valid license for SQL Server 7.0, 2000,
2005 or 2008. The Trial will also work with the
free SQL Server Express Edition.
Q: How long have you been in business?
A: Liberty Street Software has been in
business since February of 1997.
Q: What does the Site License cover?
A: This license allows any number of users
within the same physical location to operate
AssetManage. Another benefit of the site license is
that the AssetManage client's startup time will be
reduced by 3-6 seconds as no checking for the number
of concurrent users is required.
Q. Can we buy AssetManage using a Purchase
Order?
A. Yes, just select "Purchase Order" from
the "Method of Payment" dropdown you will see on the
order page. If you need a W9 Form to complete your
Purchase Order, you can access it
Here. Note that payment is made to our on-line
processor Plimus, not to Liberty Street Software.
Q. What kind of bar code scanners does
AssetManage support?
A. AssetManage will support any type of bar
code scanner that transmits bar codes as keystrokes
to your computer. These bar code scanners typically
connect directly with your keyboard or are connected
via a USB port. AssetManage will also support
barcode scanners that store collected information
within the scanner. After collecting the
information, export it to a text file. Then import
the text file into AssetManage.
Q. Do AssetManage Standard Edition require
Microsoft Access™ or the Access Run-time engine be
installed on the user's machine?
A. The AssetManage Standard version DOES
NOT require that Microsoft Access™ or the Access
run-time engine be installed to use the software.
Q. We would like a custom version of
AssetManage that can...
A. We have created several custom versions
of AssetManage. Please enumerate your requirements a
best you can and email us at
email for a quote. Please note
that we do not make our source code available.
Q. What programming language was used to
write AssetManage?
A. AssetManage is written using C++ and MFC
(Microsoft Foundation Classes).
Q. Does AssetManage allow the user to
schedule preventative maintenance tasks for an
asset? A. You can set a “Due Date” for
Notebook Items associated with an asset. Notebook
Items can also have a “Completion Date” You can then
run reports to view overdue or items that need to be
completed soon.
Q. Does AssetManage support Monthly
Depreciation?
A. Yes, AssetManage now supports both
monthly & annual depreciation. |
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